FLUENT DUTCH / GERMAN SPEAKING CLIENT RELATIONS ASSOCIATE – EMEA, GLOBAL ASSET MGT TO £40,000 PLUS EXCELLENT BENS & BONUS, MAYFAIR, LONDON
Our client is a leading Global Investment Management firm providing investment management and research services to public and private sector institutional clients, retirement and pension funds, banks, insurance companies and high-net worth individuals.
They are actively seeking a fluent Dutch (pref) or German speaking Client Relations Associate to join their EMEA Team. The successful candidate will be a motivated self-starter eager to learn about or expand knowledge on all aspects of the Global Institutional Asset Management business. Candidates must be detail-oriented and possess strong analytical, communication, and organisational skills. The ability to work successfully in a team is a must. An undergraduate university degree is mandatory and prior professional work experience is desirable. A strong work ethic and healthy ambition for responsibility is essential.
Responsibilities
The European division - Institutional Investments is comprised of client-focused, consultant-focused and marketing professionals dedicated to building and servicing an Institutional client base in the UK and continental Europe. Within the division Client Relations Associates work in a team environment, comprised of Client Directors and other Associates, in support of client service and prospecting efforts in these regions.
The Associate coordinates all client activity and provides the central point of reference for internal and external contacts associated with a client relationship. Associates are in constant communication with various internal departments to ensure client expectations are met or exceeded — they are the advocates for the client. This includes building effective and trusted relationships first and foremost with their Client Director(s), but also with Portfolio Management, Operations and Client Reporting, Legal and Compliance etc..
Associates are responsible for handling all client, consultant and prospect requests specific to the relationships to which they are assigned. This includes, but is not limited to:
- Managing the new account take-on process
- Facilitating contributions to and withdrawals from client portfolios
- Ensuring timely and accurate client reporting
- Producing client service and prospecting materials such as presentations and correspondence
- Collaborating with colleagues in other departments to successfully resolve client issues
- Maintaining client files and databases
Associates are expected to be fully trained and competent in dealing directly with client, consultant and prospecting relationships in a knowledgeable and professional manner. They will be provided additional responsibility as they progress within the role, which often includes additional client-facing responsibilities such as hosting meetings in place of a Client Director.
As appropriate, Associates will be asked to participate in department and firm-wide projects and initiatives
Skills / Experience required
- Candidates will ideally be fluent in both Dutch and German or as a minimum have fluency in at least one of these languages (Dutch preferred), in addition to English
- Educated to min degree level
- Good communication skills both verbal and written
- Ability to prioritize and multi-task
- Strong analytical and numerical skills
- Microsoft Office, in particular PowerPoint, Word and some Excel helpful
- Industry experience helpful, but not essential
